North Arkansas Excavation

Refunds & Disputes Policy

At North Arkansas Excavation, we are committed to quality workmanship and customer satisfaction. Due to the customized nature of our excavation projects, refunds are generally not offered once work is underway. However, we understand that issues can arise.

Refunds

Because excavation work involves significant planning, labor, and specialized equipment, the majority of our projects are non-refundable. We encourage all customers to review project estimates and terms before work begins.

Dispute Resolution

If you believe there is an issue with our work or have concerns regarding your project, please contact us immediately. Our dispute resolution process is designed to address any problems in a fair and timely manner:

• Step 1: Contact our customer service team with detailed information about your concern.
• Step 2: Provide any supporting documentation or photos that illustrate the issue.
• Step 3: We will review your case and work with you to resolve the dispute as quickly as possible.

Our goal is to ensure that you are satisfied with our work while maintaining the integrity and feasibility of each project.

For any further questions regarding our Refunds & Disputes policy, please reach out via our Contact page.